Terms and Conditions

TERMS AND CONDITIONS

By booking a room with The Saluda Inn, LLC for stays at our Inn, the guest(s) agrees to all of the following Terms and Conditions as set-out.

Use of Web Site:

You may view and use The Saluda Inn's website without disclosing any personal information. However, anonymous statistics about visits to the site and to individual pages are tracked for the purposes of better understanding our potential clientele and continually improving our service to them. This tracking of statistics may involve the use of "cookie" technology.

Reservations:

All guests must be 21+.

The person making the booking will be held responsible for cancellation, non-arrival and damages as set-out within. 

To secure any booking we require a preauthorization to be placed on the credit card in the total amount of the stay. In addition, the 1st night will be charged to your credit card if the reservation is not Refundable or Standard, respectively.

Payments can be made online/ over the phone using debit/ credit card. Any charges raised against us by our banks for handling of payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

You can make reservations for The Saluda Inn by calling the property directly at (828)388-9027 or email at info@thesaludainn.com. For further information on cancellation and booking related policies, please refer to the property website at www.thesaludainn.com and from the Booking Company.

Check-in and Check-out:

Guests must check-in and check-out by the times stated below.

• Check-in begins at 3:00pm (Early check-in is not permitted)

• Check-out is by 11:00am on day of departure

Early check-in is not permitted. 

A charge of $100 per hour past the 11am check-out will be charged to your credit card on file if prior arrangements have not been made with The Saluda Inn.

Cancellation, Returned Deposit & Non-Arrival Conditions:

Guests who need to cancel a booking should contact the company that the reservation was made through as soon as possible. 

Deposits and refunds are returned based on the type of booking made and in accordance with the following conditions:

• Cancellation made to refundable bookings 14 days or more in advance of arrival date. Deposit will be refunded minus a $50 cancellation fee.

• Cancellation made to refundable bookings 14 days or less of the arrival date are responsible for the entire cost of the reservation. The credit card on file will be charged in full unless the room(s) rebook. If room(s) rebook, you will be refunded the difference minus a $50 cancellation fee. 

• Non-Arrival guests who are unable to attend, or fail to attend for whatever reason, forfeit the full amount of the booking which will be charged to the credit card provided at the time the reservation is made. No refunds will be provided for late arrivals or early departures.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control, and our liability to you is limited to the refund of any payment already made.

**Guests are NOT permitted to have firearms, ammunition, knives, or weapons of any kind at or in The Saluda Inn, including rooms, venues, Wine Cellar, and general public areas within the Inn. Any items of this nature are subject to confiscation by The Saluda Inn or law officials.

Occupancy:

The maximum number of staying guests per room is illustrated in the room occupancy details on the website. In no event shall the number of occupants of any room exceed the maximum number allowed. 

Only the guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission, and any visitors who we do not permit will be trespassers.

All guests agree to respect the privacy and peace of all other guests, neighbors and the owners at all times. We reserve the right to cancel a booking and terminate any stay with immediate effect if guests are not honoring this agreement or causing a disturbance/ nuisance to other guests, neighbors or the owners. 

Quiet time at the Inn is from 10pm- 8am. The Wine Cellar will close at 10:00pm. The Lobby and Sunroom, will quiet down at 10pm as well and guests should be quiet in all areas.

WiFi Fair and Appropriate Usage Policy:

Where WiFi internet access is provided, guests accept to use this access to the internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/ music/ media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads.

Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages and Lost Property:

We reserve the right to charge the guest for any damages caused through the course of a booking by any member or guest of the booking party. This includes breakages, spills, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. A minimum damage charge of $1,500 will be added to the credit card on file. 

Lost keys will incur a replacement charge per key of $25.

The Saluda Inn, LLC has no responsibility for any damage to or loss of any personal property belonging to any guest or visitor. Each guest and visitor should take all necessary precautions to safeguard their personal property.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners. We accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before

checking out.

Smoking:

The Saluda Inn is a 100% non-smoking (and non-vaping) facility. NO smoking of any kind is allowed inside or outside of our property boundaries. Any guest found violating this policy will be asked to leave the property and will forfeit that balance of their stay. Should it be determined that smoking has taken place in the guest room, the Inn will charge a minimum of a $250 cleaning fee, placed on the guest credit card on file at the time of discovery, either before or after check-out. 

Pets and Service Dogs:

We do not accept pets throughout the accommodation. Only service animals, as defined under the ADA, are permitted and must be under the handler's control at all times. 

Emotional support, therapy, comfort or companion animals are not considered service animals under the ADA, and we do not permit these on-premises. Guests violating this policy will be charged a minimum of $250 cleaning fee and asked to leave the property.

Parking: 

On-site parking is provided to guests and one parking space per reserved room is permitted. Parking is only available to cars 18' in length or less. Guests accept that they park their vehicles at their own risk.

Our Right to Cancellation:

The Saluda Inn reserves the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached. The Saluda Inn reserves the right to cancel a reservation due to unfortunate circumstances.

The Saluda Inn is a 130 year old Historical Inn, parts of which date back to the 1880's, please proceed with caution in all areas of the Inn as there are uneven and sloping floors, sloping and low ceilings, narrow stairwells, slight step-ups or thresholds into each entry way into the rooms and bathrooms.

Our Right to Modify These Terms:

The Saluda Inn, LLC may modify any of the foregoing terms and conditions at any time.